Late Arrivals and Walk-Ins
We see patients by appointment only and will offer walk-ins the next available appointment in our schedule. Please arrive on time for your appointment. Late arrivals may be asked to reschedule and will be considered a missed appointment. Please notify us in advance if you are running late.

Cancellations and Missed Appointments
We require 24 hours’ notice to cancel or reschedule your appointment so that we may have time to offer that appointment slot to another child. Appointments canceled or missed without 24 hours’ notice are considered a “Missed appointment”. A family with 3 missed appointments will be dismissed from our practice.

Sibling Appointments
We reserve time for each child individually. If you wish to add an additional child to your appointment time, please request an appointment in advance. We will make every effort to schedule siblings together but may have to separate their appointments if time is not available. Each child scheduled is expected to arrive to their appointment or cancel with 24 hours’ notice.

Well Visit Policy
As a comprehensive medical home, preventive care is our top priority. We do not see patients for urgent or sick-care only. We require all our patients to receive a routine preventive exam at regular intervals to maintain good health. Families that refuse to receive regular well visits and vaccines will be asked to find another provider.

Food Policy
Food and drinks are not permitted in our office except for water and infant formula.

Photo and Video Recording Policy
To comply with HIPAA laws and to respect the privacy of our staff and other patients, please do not take pictures or video recordings without permission.


Health Forms
A physical exam within the last year is required before any health forms or orders will be provided. Health forms such as school physicals, medication forms and PT/OT orders will be provided free of charge. Other letters and forms, including but not limited to, FMLA forms, will be subject to a $25 fee and will require at least 2 weeks for completion.


Prescriptions
We do not prescribe medication over the phone. If you feel your child may need medication, please call us during office hours to request an appointment. Refills are given during office hours only. Requests for refills after-hours will not be fulfilled until the next business day.  If your child takes daily medication or asthma controllers please request at least 5 days prior to their last dose being taken or when you fill their last remaining refill on file.


Transfers
If you wish to transfer out of Palatine Pediatrics, please understand that by doing so you are agreeing to seek medical care elsewhere. Once a patient has transferred from Palatine Pediatrics, we will no longer be available to provide care to your child including scheduling appointments, refilling prescriptions or completing paperwork. A signed authorization is required before any records can be released and fees may apply.


Age Limits and Restrictions
Our practice is limited to minor children only. We see children until the age of 18 or when they have graduated from high school. Patients who become pregnant before the age of 18 are no longer considered “pediatric” patients and will be referred to an internal medicine practice.